Frequently Asked Questions (FAQ)
Everything you need to know about GoNet eSIM and how to use it.
General Information
eSIM is a built-in digital SIM that lets you connect to the internet without needing a physical SIM card. It is activated by scanning a QR code.
No. eSIM works completely without a physical SIM card.
Yes. eSIM is more secure than traditional SIM cards as it cannot be lost or stolen.
- Choose your bundle and country
- Complete payment
- There are two ways to install the eSIM:
1- Using the automatic installation link sent to your registered email or by scanning the QR code in the same email.
2- Logging into 'My eSIMs' in your profile and clicking the automatic installation button or scanning the QR code. - eSIM activation will be automatic once you arrive at your destination airport
- Enable the line upon arrival and enjoy the internet
Bundle validity is automatically activated only upon your first network connection at your destination, allowing you to purchase in advance with full flexibility without losing any service time.
No. Your device must:
- Support eSIM technology
- Be network-unlocked
Please review the Supported Devices list before purchasing. Additionally, our platform features an intelligent check that automatically verifies your device's compatibility during checkout for a guaranteed experience.
Speed depends on local network coverage, usually 4G or 5G where available.
Usage & Troubleshooting
Please ensure:
- Data Roaming is ON
- eSIM is selected as the default data line
- Restart your device
If the problem persists, contact technical support with your order details.
Refunds are not possible in the following cases:
- After installation or activation
- If the device is incompatible due to lack of prior verification
- After the QR code is sent or made available in "My eSIMs"
